Storefront FAQ

• How much does it cost to open a Zibaba Facebook Storefront? Please review our Storefront plans page to find out the current pricing options.
• What is a Facebook social storefront?  An online storefront embedded in your Facebook fan page enabling a merchant to sell to fans and non-fans alike. You can choose to have a cashier within the Facebook environment or within your own website.
• How do I register my storefront on the Social Affiliate Network?  After you have opened your Zibaba Facebook store, please log into the Zibaba Affiliate Platform.  Check the 'Allow Affiliates' checkbox in the Shop Properties page under the the Merchants tab.  Please Note:  You must maintain a minimum of $250 in your affiliate account for you shop to be listed in the affiliate directory.  Deposits are made in the Zibaba Affiliate Directory.
• How much does it cost to register my store with the Social Affiliate Network?  Registration is FREE (for a limited time only)!  There is a $250 security deposit.
• How are affiliates' sales tracked?  Once you have screened an affiliate's application and decided to accept the marketer as an affiliate, the affiliate receives links and banners promoting your store that are tracked via cookies.
• How can I monitor my affiliates' sales?  You can monitor affiliates' sales in the Zibaba Affiliate Platform  to which you gain access after registering storefront on the Social Affiliate Network.
• Who sets the terms for the affiliate stores?  You set your own terms with affiliate marketers.  Bear in mind that affiliates apply to storefronts based on merchants' commission and performance details listed in the Zibaba Affiliate Platform. 
• How do I set the terms for affiliate stores?  You set the terms for your affiliates in the Shop Properties window in the Merchant tab in the Zibaba Affiliate Platform.
• How do I customize my Zibaba Facebook storefront? When you purchase a Social Storefront Plan, you are allowed to access the Zibaba Shop Manager, the application in which you create and customize your storefront.  For easy-to-follow steps, please see the Social Storefront Tutorial that is emailed to you when you sign up for a plan. 
• How do I upload my inventory? To upload your inventory, you will export from the Zibaba Shop Manager an excel spreadsheet detailing your inventory.  You are allowed access to the Zibaba Shop Manager and emailed an easy-to-follow tutorial when you sign of for a plan. 
• What are my customers' payment options? Using the Zibaba cashier for checkout within the Facebook environment, you can accept every major credit card through your PayPal account.
   Please note, customers do not need a PayPal account to make purchases via the Facebook cashier interface.
• What if I already have an online store? Even if you currently have an online store, having a Facebook storefront compliments and adds potential revenue to your existing offering.
• If someone buys an item at my Facebook store, will the sale register at my online store?  Your personal online store and Zibaba Facebook shop are not linked, so purchases made at one will not be registered at the other.  However, you will get an email from Zibaba and an email from PayPal every time a purchase is made at your Zibaba Facebook storefront.
• Are my online-store shopping carts and Facebook-store shopping carts synchronized?   No.
• How do I do I create a Group Offer?  You can create a group offer in 5 easy steps in the Group Offer tab in the Zibaba Shop Manager.  You gain access to the Shop Manager application and receive an easy-to-follow tutorial when you sign up for a plan.
• How do I offer coupons and discounts?  You can create all of your discounts in the Payment tab in the Zibaba Shop Manager.  You gain access to the Shop Manager application and receive an easy-to-follow tutorial when you sign up for a plan.
• How do I create fan-only coupons and discounts? You can create fan-only discounts of any percentage in the Payment tab in the Zibaba Shop Manager.  You gain access to the Shop Manager application and receive an easy-to-follow tutorial when you sign up for a plan.
• How do I monitor my sales?   You can monitor sales in the Reports tab in the Zibaba Shop Manager.  You gain access to the Shop Manager application and receive an easy-to-follow tutorial when you sign up for a plan.
• How do I track my affiliates' sales? You can monitor affiliates' sales in the Reports tab in the Zibaba Shop Manager.  You gain access to the Shop Manager application and receive an easy-to-follow tutorial when you sign up for a plan.
• What analytics are available?  In the Reports tab you can track annual, monthly, weekly, and daily records of visits, sales for individual products, sales for categories, overall sales, items that were added to the cart and not purchased, and more. 
• How do I upgrade my Plan?  To upgrade, please contact customer support at CS@zibaba.com.
• How do I cancel my Plan?  Follow the link provided in the registrations email that you receive when you sign up for a plan.
• How do I contact tech support? Please see our contact page.